kp99 Help Center
kp99's Most Frequently Asked
Questions Answered
From deposits to cricket betting, security, and support — find straightforward answers to all your questions in one place. Full support in Bengali.
kp99 is a secure and reliable online betting and casino platform for players in Bangladesh. Whether it is depositing money, getting support, enjoying cricket betting, or keeping your account safe — we are committed to providing clear and straightforward information on every topic. Read through the question-and-answer sections below and clear up any doubts. If you have further questions, our 24/7 support team is always ready.
How to Deposit Money
Depositing at kp99 with bKash is straightforward. Log in to your account, go to the deposit section, and select bKash. Send the amount from your bKash to the specified payment number. Once the transaction is complete, the funds will be added to your kp99 wallet automatically. The minimum deposit amount is ৳200.
The minimum deposit at kp99 is ৳200 — and this applies equally to all payment methods, meaning the same limit applies for bKash, Nagad, Rocket, and Upay. Deposits below this amount are not possible.
kp99 supports four popular Bangladeshi mobile payment methods: bKash, Nagad, Rocket and Upay. All of them can be used for both deposits and withdrawals. Rocket is the mobile wallet service from Dutch-Bangla Bank.
kp99 does not charge any deposit fees on its end. However, your mobile wallet provider (such as bKash or Nagad) may apply a small charge according to their own transaction policy. Check the terms of the relevant app or service for details.
In most cases, a deposit appears in your account within a few minutes. If your balance has not updated after some time, keep a screenshot of the payment and the transaction reference number, then contact kp99 via live chat or email at [email protected]. Our support team will check and resolve the issue promptly.
Contact & Support
To resolve issues quickly with the support team, have the following ready in advance: your kp99 user ID or registered number, a brief description of the problem, the relevant transaction reference number (if applicable), and any screenshots (if available). Having these on hand will speed up the support process.
The kp99 support team is active 24 hours a day, 7 days a week — with no breaks on holidays or at night. You can reach out at any time according to Bangladesh Standard Time (BST, UTC+6).
kp99 offers two support channels. The first is live chat — you can have a direct conversation while on the site. The second is email: [email protected] — use this if you want to send a detailed written message.
The kp99 support team is able to assist in both Bengali and English. Players from Bangladesh can comfortably ask questions in Bengali and receive replies in Bengali.
Yes, the same level of support is available by email at [email protected]. For complex matters, attaching screenshots, or needing detailed explanations, email is often more practical. Live chat is ideal for quick, straightforward questions.
Cricket Betting
kp99 has several popular cricket markets. Match Winner (which team will win), Total Runs (over/under), Top Batsman, Top Bowler, First Innings Score, and ball-by-ball markets are generally available. For example, in a Bangladesh vs India match you can bet on the Match Winner or the Total Sixes market.
Yes, betting is available at kp99 on BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC events, and various other international cricket competitions. If you have a particular interest in Bangladesh Tigers matches, you will find a range of markets there as well.
If a match is abandoned due to rain or any other reason and a No Result is declared, the stake is generally returned or the bet is considered void. However, the specific rules may vary by market. For detailed settlement policy, read kp99's terms and conditions or ask support.
Yes, you can place accumulator or combo bets at kp99 — where you combine the outcomes of multiple matches into a single slip. If all your selections are correct, the potential payout is significantly higher, but if any single result is wrong, you risk losing the entire bet.
Absolutely. The kp99 website is optimized for easy use on mobile. Open the site from your smartphone's browser, log in, go to the cricket section, and place your bets. No separate app download is needed.
Security & Privacy
Always check the address bar in your browser for https://kp99.mom and confirm the address — if there are any extra numbers, dashes, or a different extension (.net, .com, etc.), it is fake. Do not click on any different links sent via messages or social media. If in doubt, ask kp99 support directly.
kp99 keeps all your information protected through SSL encryption technology. This means your login details, transaction records, and personal data are transmitted over encrypted channels, making it impossible for third parties to read them. We use your information in accordance with our privacy policy.
Never. Neither kp99 nor any representative of kp99 will ever ask for your OTP, bKash PIN, Nagad PIN, or account password. If anyone asks for this information over the phone, via message, or in a chat, they are a fraudster. Cut off contact immediately and report it to kp99 support.
A strong password should be at least 8–12 characters long, combining uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Do not use your name, date of birth, or anything easy to guess. Keep a separate password just for kp99 and do not use it anywhere else.
Change your password as quickly as possible. Then, if there are any unfamiliar transactions or changes, take screenshots and report it to kp99 support via live chat or email at [email protected]. Our security team will review your account and take the necessary action.
Have More Questions?
If the answers above have not resolved your issue, the kp99 support team is always here for you. Speak in Bengali, at any time — day or night.
24/7 Live Chat
Visit the site and start a chat — you will get an instant response.
Email Support
[email protected] — write to us in Bengali or English.