kp99 Privacy Policy
kp99 ensures full transparency and security in the collection, storage, and use of your personal information — read this document for details.
Introduction & Scope
kp99 ("we", "us", or "the platform") operates a secure online betting and casino experience for users in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect when you use kp99's website, app, or related services, why we collect it, how we store and process it, and what rights you have.
By using this service, you are considered to have accepted the terms of this Policy. If you disagree with any term, please stop using our service and contact us.
Important: This Policy may be updated at any time. If changes are made, we will publish them on the platform. The latest version will always be available on this page.
What Information We Collect
kp99 collects only the information needed to provide you with the best service. The information collected falls into two categories:
2.1 Information You Provide Directly
Information you voluntarily provide during registration and account management:
- Full name and date of birth
- Email address and mobile number
- Identity document details (National ID or passport — for age verification and fraud prevention)
- Payment information (mobile banking numbers — bKash, Nagad, Rocket, Upay)
- Transaction history and amounts
- Messages and complaints sent to the support center
2.2 Information Collected Automatically
Some information is collected automatically while you use the platform:
- Device type, operating system, and browser version
- IP address and approximate location
- Cookies and session tracking data
- Page visit times, session duration, and click patterns
- Connection speed and network information
We never collect or store your full bank PIN, password, or card number (where not applicable).
Purpose of Information Use
kp99 uses collected information only for the following legitimate purposes:
- Account management: Registration, login, identity verification, and maintaining account security.
- Financial transactions: Processing deposits and withdrawals and maintaining transaction records.
- Fraud prevention: Detecting and preventing unauthorized access, money laundering, and other illegal activities.
- Customer support: Answering your questions and resolving issues.
- Service improvement: Analyzing usage patterns to improve platform performance.
- Legal obligations: Complying with applicable laws and regulatory requirements.
- Communications: Sending important policy updates, security alerts, and account-related notifications.
We do not sell your information to third parties for marketing purposes without your consent.
Information Sharing & Disclosure
kp99 may share information with third parties only in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted third parties to provide specialized services such as payment processing, technical support, and cybersecurity. These partners may access information only within the specific limits of their agreement and may not use it for any other purpose.
4.2 Legal Requirements
We may be required to disclose information in response to a court order, a valid request from a government or regulatory authority, or to comply with applicable law.
4.3 Fraud Prevention
Information may be provided to relevant authorities to assist in the investigation of financial fraud, identity theft, or other illegal activities.
4.4 Business Transfers
In the event of a business restructuring, merger, or asset transfer involving kp99, user information may be transferred to the new entity. You will be notified in advance in such cases.
Outside of the above circumstances, your personal information is not sold, rented, or exchanged with any third party.
Cookies & Tracking Technologies
kp99 uses cookies and similar technologies to provide a smooth and personalized experience. A cookie is a small text file stored in your browser.
5.1 Types of Cookies We Use
- Essential cookies: Required to maintain login sessions and ensure security — the platform cannot function properly without these.
- Functional cookies: Remember your preferences such as language and display settings.
- Analytical cookies: Help us understand which pages are used most, which is used to improve the service.
- Security cookies: Help detect fraudulent access and bot activity.
5.2 Cookie Control
You can disable cookies from your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.
Information Security Measures
kp99 applies industry-standard technical and organizational measures to protect your personal information:
- SSL encryption: All data transmissions are protected by 256-bit SSL/TLS encryption.
- Data encryption: Stored sensitive information is kept in encrypted form in the database.
- Access controls: Only authorized personnel can access information on a need-to-know basis.
- Regular audits: Regular reviews are conducted to ensure the effectiveness of security measures.
- Firewall & intrusion detection: Around-the-clock monitoring is in place to defend against external attacks.
- Two-factor authentication: An additional security layer is available for account access.
Even so, no data transmission over the internet is entirely risk-free. We strive to provide the highest level of protection, but absolute security cannot be guaranteed.
Keep your account password and mobile banking PIN confidential. No kp99 representative will ever ask for your PIN or password.
Data Retention Period
kp99 retains your information only for as long as necessary:
- Active accounts: All relevant information is retained for as long as your account remains active.
- Closed accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory obligations.
- Transaction records: Financial transaction history is retained for the long term, as may be required by law.
- Marketing data: Information held for communication purposes will be removed promptly if you withdraw your consent.
Once the retention period ends, your information will be securely deleted or anonymized.
Your Rights
kp99 respects your rights regarding your information. You have the following rights:
8.1 Right to Access Information
You may request at any time to know what information we hold about you. We will generally provide the information within 30 business days.
8.2 Right to Correct Information
If any of your information is incorrect or outdated, you may request a correction. This can be done through your account settings or by contacting us directly.
8.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, information retained to meet legal obligations may not be deletable.
8.4 Right to Object to Processing
In certain cases, particularly for direct marketing purposes, you may object to the use of your information. In such cases we will stop the relevant processing.
8.5 Right to Data Portability
You may request your information in a structured, machine-readable format.
To exercise any of the above rights, contact us at: [email protected]
Protection of Minors
kp99's services are intended only for individuals aged 21 and above. We do not knowingly collect personal information from minors.
We carry out an age verification process at registration. If a person creates an account by providing false age information, the account will be suspended as soon as it is detected and the related information will be deleted.
If you suspect someone you know who is a minor is using this platform, please contact us immediately.
Third-Party Links & Services
kp99's platform may occasionally reference third-party services, such as content from game providers (Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, etc.). These providers have their own privacy policies over which kp99 has no control.
For payment processing, the terms and privacy policies of mobile financial service providers such as bKash, Nagad, Rocket, and Upay apply. You are advised to read their respective policies before using these services.
kp99 is not responsible for the privacy practices of third-party websites or services.
Data Transfers & Storage Location
kp99's servers and data infrastructure may be located in various countries. Your information may be transferred and processed outside of Bangladesh.
Regardless of where information is transferred, we ensure that appropriate safeguards are in place and that information is handled in accordance with this Policy. Established legal protection mechanisms (such as contractual clauses) are followed for international data transfers.
Policy Changes & Updates
kp99 reserves the right to update this Privacy Policy as needed. If significant changes are made to the Policy:
- A notification will be sent to your registered email address.
- A notice may be displayed when you access the platform.
- The revised Policy will be published on this page.
Continued use of the platform after any changes will be taken to mean that you have accepted the updated Policy. You are therefore advised to review this page regularly.
If you have difficulty understanding any part of the Policy or have any questions, please contact our support team.
Questions about privacy? We're here to help.
Our 24/7 support team is ready to answer any privacy-related questions in Bengali and English. Reach us directly via live chat or email.
Email: [email protected]